Willow & Wharf House

Send a Note to the house

Questions about a story, a download, an order, Harbor Letters, or something else entirely? Leave us a note. We'll make sure it reaches the right place.

You're always welcome to write

How can we help?

Willow & Wharf House is a small independent publishing house, which means your note isn't disappearing into some enormous corporate support queue. Tell us what you need below and we'll do our best to point you in the right direction.

Before you write

A few things that help us help you.

You don't need to make your message formal. Just tell us what happened, what you're looking for, or what you'd like us to know.

01
Order or download problem? Please include the email address you used when ordering or signing up, plus the name of the item you're trying to access.
02
Question about a book? Tell us which Sparrow Cove story, companion, reader ritual or Willow & Wharf House title you're asking about.
03
Business or media inquiry? Rights, bookstore, press, partnership and other professional inquiries are welcome here too.
Leave a note

Write to Willow & Wharf House

Fill out the form below and tell us what we can help with.

Please don't include passwords, payment card numbers, or other sensitive financial information in your message.
Common reasons readers write

You're in the right place.

Whether it's practical or personal, you don't need to hunt around the site for another contact point.

✉

Reader Help

Missing download links, trouble receiving Harbor Letters, accessing a digital companion, or questions about a purchase.

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Books & Sparrow Cove

Questions about reading order, characters, upcoming stories, companion experiences or anything else from the world.

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Professional Inquiries

Bookstores, media, rights, partnerships, events and other publishing-related conversations.

After you send your note

We'll write back.

We generally aim to respond within one to two business days. If your note concerns an order or missing digital item, including the email address connected to it will usually help us resolve things more quickly.

No ticket numbers. No maze of support pages. Just leave us a note.
From the harbor

Thank you for reaching out.

Sparrow Cove may be fictional, but the people reading your messages are not. We're glad you're here.